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Trouble Tickets
Although NatHost provides quite a facilitated system of
site management through a user-friendly interface, you may
still face some questions or troubles. This is when Trouble
Tickets become useful as a means of communication between
the user and the technical administrator. Virtually every
form contains a link to the TT form where you can report your
problem:
These links will bring you to the Add Trouble Ticket
page. You can also get to this page by selecting Make a
Ticket from the Support Center menu:
Sending Trouble Tickets
There are two ways for you to send a Trouble Ticket:
- click the Trouble Ticket icon from the page where you
got confused at or ran into a trouble
- choose Made a Ticket in the Support
Center menu.
In both cases, the following form will appear :
- Title: name the problem as you would like to refer
to it.
- E-mail: your e-mail address. It is required if
you want to receive an e-mail confirmation that your trouble
ticket was received by the technical administrator.
- Web Only: tick this box if you do not want to receive
the e-mail confirmation.
- Priority: state how important or urgent it is for
you to have this problem taken care of.
Browsing through Trouble
Ticket List
The Trouble Tickets submitted are added to the Trouble
Tickets List. To view the complete list of trouble tickets,
select Trouble Tickets in the Support Center
menu. You will be brought to the Trouble Tickets page:
Click any of the column headers to sort your TT entries.
To modify or add a new message or view details for a specific
trouble ticket, click the corresponding title link and enter
changes into the form that appears:
When a trouble ticket is answered, an asterisk (*) will appear
next to the appropriate TT link in the Trouble Tickets page:
Click the TT title link to view the answer to your question
in the answer section.
You can close the TT by clicking the Close link on
the right (version 2.09 and higher). Closed trouble tickets
are regarded as deleted and are not available for your viewing.
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