Billing Info

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This document answers the most important questions connected with billing:

• How do I pay?
• How do I create a billing profile?
• When do I pay?
• What do I pay for?
• How do I view my billing history?
• How do I view my overall charges?
• How do I become a pay user?
• How can I get my money back?

How do I pay?

How Do I Create A Billing Profile?

Your billing details, such as billing info and credit card info, are stored in your billing profile.

• Billing Info comprises the details such as first and second names, company name, phone, e-mail and address you provided at the sign up aside from your contact info. This info is also used to contact the person responsible for the financial aspects of your account.
• Credit Card Info comprises the number, name and expiration date of user's credit card.

To create a new billing profile or view the settings of the existing profiles, select Billing Profile in the Billing menu. You would be taken to a page similar to this:

• New Billing Profile: Here you can create a new billing profile. After you create it, it will become active.
• Receive invoices by e-mail?: Toggle the ON/OFF button to receive/unsubscribe invoice e-mails that inform you of:
  • how much was accrued/charged for a) each paid operation, b) as recurrent and usage fee when passing to a new billing period;
  • your current balance status.
• Change Billing Profile: list of your inactive billing profiles. Select the profile you want to set instead of the current one and press Activate.
  * Information on your active profile is displayed in the lower Billing Info section.
• Delete Billing Profle: list of your inactive billing profiles. Select the profile you want to remove and press Delete.
• Plan: the plan your account is registered under. Read more about Plans and Changing Plans.
• Billing Period: Your plan may have various payment intervals. Here you can switch between them. Find extensive coverage below.

When Do I Pay?

When you register as a pay user, you specify the preferred duration of your billing period. Upon the account activation, your new billing period opens. It defines WHEN the system charges the fees. For fee types see Online Price.
A new billing period opens:

• when your account is activated after signup
• when your suspended account gets resumed
• when you switch to another plan
• when you change your billing period

A billing period closes:

• when you quit hosting
• when your account gets suspended
• when you switch to another plan
• when you change your billing period

What Do I Pay For?

The prices for the resources (services) that are included in your plan are listed in the Online Price table:

• Free: the minimum number of units you initially get for free.
• In Use: the number of units you are currently using.
• Max: the maximum number of units you can have.
• Setup: single-time amount payable at the moment when a unit of this specific resource is purchased.
• Recurrent: the amount payable at the beginning of each payment period for this type of resource. If a resource is purchased in the middle of the payment interval, the recurrent fee is calculated for the period from this moment to the end of the payment interval. Recurrent fee is refundable adjusted for refund percentage (see below).
• Usage (i.e. extra): payment for every unit of this resource used over the set quota. It is charged:
  - at the end of each billing period (when your billing period closes)
  - when you delete this resource, in which case it is calculated for the period from the beginning of the payment interval to the moment of resource deletion or plan change.
  Usage fee is nonrefundable.
• Refund Percentage: If you delete this resource, you will be returned recurrent fee adjusted for the refund percentage for the days left to the end of the current billing period when you quit using the resource.
  
  E.g.: Your billing period is 1 month long. It started on November 1 and will be closed on November 30. Recurrent fee for dedicated IP is $3. At the beginning of your billing period you were charged $3 for dedicated IP. On November 10 you are switching to shared IP. With 10% refund you will get back $.20.
  
  Refund is calculated according to the following formula:
  money to be refunded = (recurrent fee x time left until the closure of the billing period)/ duration of the billing period.
  IMPORTANT: Refunds are not placed on credit card accounts. Instead, money is either put on your hosting account balance or is sent to you by check.

Empty Fees fields mean that nothing is charged for this resource. If all fields for a specific resource are empty, this resource is completely free.

Billing is the same for most resources. However, some resources have a special nature that requires a different billing scheme:

How do I view my billing history?

To see your charges for one account, select Online Invoice in the Billing menu. Your billing history consists of consecutive invoices each reperesenting one billing period:

Credit Limit restricts your ability to buy new resources in case your credit card fails to be charged.
Balance shows how much money you have at your disposal. A negative balance shows how much you owe for the services used. This is usually for credit card users whose credit cards failed to be charged.

• Description: your current account ID and plan. In brackets you are shown when a billing period was opened and closed.
• Total: debit accruals + taxes drawn against your account during the billing period. The amount isn't related to factual charges. And credits are ignored in calculation of Total as well.
  
  For example:
  with - $2 opening balance and 10% tax you were accrued $10 setup fee + $1 tax. You then sent $20 check and acoount was charged $13, the Total will show $11.00 (debit accrual + tax).

* The initial setup fee is put in a separate invoice.

To view details of any invoice in the billing history, click its ID link in the Description column. The picture below illustrates details for an invoice consisting of separate bills:
* find explanations below the entries/cells they apply to.

To get a printable version of your invoice, click the Printer icon in the invoice header which opens it in a separate window suitable for immediate printout.

Note: if by the end of the billing period you are accrued the amount which doesn't exceed the credit limit, it isn't charged, but carried over to the next billing period and included into the proceeding charge.

How Do I View My Overall Charges?

To view invoices for all your accounts and different billing profiles, select Online Summary Invoice, in the Billing menu:

Select the profile from the box and press the Get Invoice button, to see invoices against another billing profile.

How Can I Get My Money Back?

When using NatHost, you can claim all your recurrent and usage payments back if you decide to quit hosting during the Money Back period. Mind that the setup fees for any resources will not be returned.

Not all plans allow to claim money back. To find out whether this feature is available under a plan, go to the signup/login page and click the link that says: To compare available hosting plans and price schemes, please click here. In the form that appears, check the boxes to the plans you want to compare or click the Plan group link to compare grouped plans and their price schemes. In the first section of the chart that appears find Money Back Guarantee.

To claim the money back, select Money Back in the Billing menu. The following page will appear:

After you click the first link, your account will be suspended:

The amount due will be sent by check to the address you specified in the Billing Info.